Falcon Mobility is the Singapore's leading company specializing in mobility scooters and motorised wheelchairs for elderly and physically disabled people.
The company was founded in 2007 by Mr Warren Chew as a one-man show in a small 160 sqf office in Science Park. Today, there is a strong and committed team in place, managing two showrooms occupying more than 2,000 sqf in total.
It has become a more diversified business, with more products and regional distribution capabilities. Using its core expertise in electric mobility, the Falcon group is now also a market leader in the Personal Mobility Devices ("PMDs") sector, operating through its subsidiary Falcon PEV Pte. Ltd.
OUR COMPANY VISION AND MISSION
To become the dominant distributor or mobility scooters and motorised wheelchairs in Southeast Asia.
We strive to become the supplier of choice for our clients. We will do this by delivering the highest value per dollar spent, offering the widest variety of choice, but at the same time providing the best after-sales service within our economic means.
We recognize that a company of our size can never be the cheapest in the market, but we try to provide more value-added services such as on-site service and extended warranties. But our biggest value add is to give customers reliable after-sales service so that they can buy with a peace of mind.
Currently we carry about a dozen different models of mobility scooters and motorised wheelchairs, with various options for batteries, colour and accessories. We will continue to expand our product range, but will always remain mindful of not over-stretching ourselves in our ability to stock parts for models that we distribute.
Best After Sales
During warranty period, we will do our best to repair an immobilized scooter or motorised wheelchair within 5 working days. Beyond that, we will loan a unit for the client's temporary use, until his/her unit is repaired.
Within Economic Means
But we seek our clients' understanding that "good" service does not mean "free" service. Post warranty repairs can be quite costly, but this is really due to the high cost of land, labour, transport and parts. This is why we launched our extended warranty program in 2015, to insure our clients by spreading the risk across a bigger group of customers.