Falcon Mobility Singapore - After-Sales Policy

1) APPLICATION These terms and conditions only cover the sale of new Invacare or Drive Medical motorised wheelchairs and mobility scooters. They are not applicable for sale of 2nd-hand units, non-Invacare or non-Drive Medical equipment, or other kinds of products. 2) LIMITED WARRANTY a) Warranty period is 1 year for the motorised wheelchair or scooter (herein “Equipment”) and 6 months for the batteries (herein “Batteries”), calculated from the date of delivery, unless otherwise specified. b) Warranty is limited to the Equipment base frame, seat frame, electronics and motor/gearbox. All other components are considered wear-and-tear and not covered under warranty. c) Wear-and-tear components not covered under warranty include: i) Seat upholstery ii) Armpads iii) Tyres iv) Paintwork v) Handgrips (Scooters only) vi) Baskets (Scooters only) vii) Fibreglass Shrouds (Scooters only) viii) Any other component not stated in point (2)(b) d) If there is an increase in the operational noise level of the transaxle, the warranty does not apply. This usually occurs due to the accumulation of dirt and grime in the axle, and is not due to faulty components. The noise level can be reduced with servicing. This is an optional service payable at all times by the customer, even during the warranty period. e) Warranty will be VOIDED if; i) The Equipment has been modified without prior approval from Falcon Mobility Pte. Ltd. (herein “The Company”). ii) Break down is due to accident, prolonged exposure to heavy rain, or improper use of the Equipment iii) Batteries have not be charged as per manufacturer recommendations. 3) AFTER-SALES SERVICE Within Warranty Period a) In the event that the Equipment or Batteries break down during the warranty period, the Company will provide the parts and on-site labour to restore them to working condition. The Customer is not required to pay for the repair. b) The Company will ensure that the Equipment is repaired within 2 working days. If repair takes longer than 2 working days, The Company is obliged to loan another equipment (herein “Loan Equipment”) for The Customer’s use, until the day the original Equipment is restored to working condition. This 2- day repair guarantee is only applicable for stock models, and does not apply to customised Equipment. c) The choice of Loan Equipment is solely up to the discretion of The Company. The Company is not obliged to provide Loan Equipment that is of the same model, or has all of the same functions, as the original Equipment. d) Equipment loan is only available to customers residing in Singapore. After Warranty Expired e) In the event that The Equipment or Batteries break down after the warranty period, The Company will provide a quotation to The Customer. Repairs will proceed only after acceptance of the quotation and authorization by The Customer. f) There is no charge if The Customer brings the Equipment to The Company premises during opening hours for assessment. A quotation will be provided to The Customer within 2 working days. g) If on-site assessment is required, an On-Site Consultation Fee of SGD 70.00 is payable by The Customer. This amount is to be paid to The Company’s technician in cash only upon arrival, and prior to the technician commencing his assessment work. A quotation will be provided to The Customer within 2 working days. h) The Company reserves the right to revise the On-Site Consultation Fee without prior notification. 4) LIABILITY FALCON MOBILITY PTE. LTD. will not be held liable for any damage done to any property or injury to The Customer or others due to misuse of the equipment.

After-Sales Policy